Refund Policy

Last updated: April 2026

1. When You Are Entitled to a Refund

You are entitled to a full refund within 30 days of purchase if the AutonoOS system does not function as described — meaning the Make.com blueprint files cannot be imported, the automation scenarios do not operate as documented, or the product delivery system fails to deliver your kit.

To request a refund, email autonoosbiz@gmail.com within 30 days of your purchase with a description of the specific issue. We will process your refund within 24 hours.

2. When Refunds Are Not Available

Refunds are not available in the following circumstances:

• Change of mind after purchase
• Failure to implement the system correctly after receiving the kit
• Dissatisfaction with business outcomes, sales results, or revenue generated
• Incompatibility with third-party platforms that changed after your purchase
• Purchases made by prohibited purchasers as defined in Section 2 of our Terms of Service
• Requests made more than 30 days after the purchase date

3. Max Kit Subscription Cancellation

The AutonoOS Max Kit includes a monthly subscription of $19/month. You may cancel this subscription at any time by logging into your Lemon Squeezy customer portal at autonoos.lemonsqueezy.com using your purchase email address.

Upon cancellation, your subscription will not renew at the next billing date. You retain access until the end of the period you have already paid for. No partial refunds are issued for unused subscription time.

4. How Refunds Are Processed

Refunds are processed by Lemon Squeezy, our payment processor, and returned to the original payment method. Processing time depends on your bank or card provider but typically takes 5-10 business days to appear in your account after we initiate the refund.

5. Consumer Protection Act

Nothing in this Refund Policy limits your rights under the South African Consumer Protection Act 68 of 2008 or any other applicable consumer protection legislation. If you believe your statutory rights have been violated, you may contact the relevant consumer protection authority in your jurisdiction.

6. Contact

To request a refund or for any refund-related questions:
AutonoOS
autonoosbiz@gmail.com
We respond within 24 hours.